Finding Downloads and FAQ: Enter your model number in option 1 or serial number in option 2 in Support Home Page and find resource you need.: Warranty Lookup: Finding out your warranty status by entering your serial number in warranty page. Brivo recommends that if you are printing a two-sided badge, be absolutely certain to make sure that your printer settings are configured to print the back side of the badge in color. If set to black and white, the resolution of the print job is very poor. Some printers do not carry the settings from one print job to the next. Open source VMS for CCTV platforms also build drivers for thousands of cameras to offer full functionality inside the software. This is a more robust application than a simple ONVIF compatibility. Sherer explains there are three ways a security camera can connect into VMS. The first is the universal RTSP system.
- Drivers Brivo Network Provider
- Drivers Brivo Network & Wireless Cards Customer Service
- Drivers Brivo Network & Wireless Cards Login
- Drivers Brivo Network App
Urgent Issues: Please contact us via telephone at (800)-421-1587 or 760-438-7000.The first available Application Engineer will assist you. If we are experiencing high call volumes, your call may be transferred to voice mail. Please be sure to leave your name, phone number and a brief description of the problem you are experiencing. Your voice mail will be responded to in the order that it was received.
How to Install BioConnect Enterprise with Brivo OnAir.
Non Urgent Issues: We encourage you to contact us via email or Live Chat (and Numera Live Chat) for less urgent issues. This allows us to assists customers with critical issues via the telephone and eliminates having you wait in the queue for assistance. Our goal is to respond to all email requests within 4 business hours.
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Nortek Security & Control’s Technical Services Department provides telephone support for our expanding product line. The group supports over 1,500 products in various types of installations and applications. Application engineers can assist dealers and installers with their technical questions regarding every Nortek Security & Control product.
2GIG, Access, and Numera telephone service hours are 5:00 AM to 4:30 PM Pacific Time, Monday – Friday.
All other product lines are 5:00 AM to 4:00 PM Pacific Time, Monday – Friday.
Click here to browse our Frequently Asked Questions / Knowledge Base for a solution to your problem.
Tips for better results when contacting Tech Support:
- Please be prepared to provide us with the model number of the unit that you are having problems with.
- Please have the appropriate product manual (printed out or on the computer) at the ready.
- If you want help troubleshooting, you will need to be in front of the equipment that you are having problems with.
- Please be willing to follow simple step-by-step directions so that we can help you determine what the problem is and advise you how to correct it.
- It is helpful if you have some basic troubleshooting tools at your disposal when you call, such as:
| Access Control | Multimeter // #2 phillips screwdriver // Small blade screw driver // Butt Set // Laptop computer with USB to serial adapter // AccessBase 2000 software |
| eMerge V3.3 Integrated Security | Multimeter // #2 phillips screwdriver // Small blade screw driver // NNCT (network node config tool // eMerge CD // Laptop computer with CAT5 patch cable |
| Gate Operators | Multimeter // #2 phillips screwdriver // Small blade screw driver // Jumper wires // 2 and 3 AMP fuses // Socket set |
| Intercom | Multimeter // #2 phillips screwdriver |
| IEI Keypads | Run keypad self test (in instruction manual) // multi meter // appropriate screw drivers // wiring tools (cutter/striper) |
| Personal Emergency | Multimeter // Laptop computer with USB to serial adapter // RA-2400 software |
| Security | Multimeter // #2 phillips screwdriver // Small blade screw driver // Butt Set // Laptop computer with external modem (Bell 103 compatible) // AccessBase 2000 software |
| Audio, Video, Data | Multimeter // Source: Off the Air, Cable, Satellite // Is there a modulator being used? // Know all peripherals attached at both ends |
Click here to Contact us by Phone, E-mail, or Live Chat
Brivo Onair’s badging capability allows users to design highly customizable badges. Brivo Onair provides the option to customize the following:
Badge orientation
One or Two-sided
Background color and/or image
Color, font, and size of text, as well as custom text fields (first name & last name; first name; last names; Job Title)
User photos and images, and custom image objects.
Bulk badge print jobs
For more information regarding custom fields, see the section in Users and Groups on Managing Custom Fields.
Brivo Onair’s Badging application supports the following file formats for importing images:
GIF
PNG
JPEG
To print badges, either singly or in bulk, you must have a card printer connected to and operating correctly with your system. You can use images already stored on your system or use the virtually any webcam.
NOTE: Brivo does not provide support for webcams or badge printers. Please contact the individual manufacturers for assistance with installation, configuration, operation and basic troubleshooting of these items. |
WARNING: MagiCard printer drivers and printer settings The badge printer MUST have the latest drivers from Magicard. www.ultramagicard.com/technical-support is the website to acquire these drivers.If your drivers are out of date, dual sided badging will not function properly.Additionally, the badge printer must have dual sided printing enabled to print any two sided badges. If not enabled, the printer may not print properly. |
WARNING: Magicard “Colour Sure” Printer Warning If you wish to use background colors or images you must change your printer settings to support 'Colour Sure' Printing. Please go to the advanced properties of your printer and check the 'Colour Sure' Printing checkbox or call Brivo technical support for assistance. |
NOTE: Brivo recommends that if you are printing a two-sided badge, be absolutely certain to make sure that your printer settings are configured to print the back side of the badge in color.If set to black and white, the resolution of the print job is very poor. Some printers do not carry the settings from one print job to the next. Be sure to check any printer specific settings prior to printing a badge. |
To generate a single badge, you must perform the following steps:
Drivers Brivo Network Provider
Ensure that your webcam and card printer are working properly.
Associate an image with a specific user on either the New User or Edit User page. See Creating a User for more information.
Print the badge. See Managing Users for more information.
To generate a bulk job, you must perform the following steps:
Ensure that your webcam and card printer are working properly
Drivers Brivo Network & Wireless Cards Customer Service
Associate an image with a specific user on either the New User or Edit User page. See Creating a User for more information.
Drivers Brivo Network & Wireless Cards Login
Create a Badge Print Job.
Drivers Brivo Network App
Print the badges. See Bulk Badge Printing for more details.